Siloed processes are harming your members experiences with their union.
So let's get going on logging, organizing, and keeping track of tickets all in one place.
As your member base grows, it becomes easier to let member issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and members suffer.
With Union.Dev’s ticketing system, you can record, organize, and track all of your members’ issues in one dashboard that’s accessible to your entire member support team. You’ll never question the status of a ticket, where it is in the queue, or how long it took to get resolved.
Then, keep track of key support metrics like agent response time, ticket volume, and more so you can effectively manage member demand, coach your support team to be successful, and ultimately provide a better member experience.