Union Dev's Blog for technology, cloud-computing, modern unions, and member success content.
A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally.
A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution
3 reasons why your pension management, reporting, and administration isn’t working and how to fix i...
Discover the simplicity and efficiency of retiring a member using Union.dev's Pension Reporting ...
Growth of the union is and always will be a primary goal. It facilitates power in your region and gi...
Productivity in today’s day and age is getting more and more difficult to achieve. With the rise of...
Unions have been around for centuries, and in that time they have helped to bring about some of the ...
Embark on Local 123's transformative journey from archaic systems to cutting-edge efficiency wit...