03Sep
Help Desk Definition
A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally.
A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution
Related
Imagine a complex ecosystem, one where multiemployer pension plans evolve amidst stringent regulatio...
Read More >
Discover the transformative impact of labor union software on the modern labor force. This article e...
Read More >
Explore the transformative capabilities of Union.dev's cutting-edge Union Management and Benefit...
Read More >
Covered in the article:
The history of pension administration
The benefits of self-administration ...
Read More >
Discover essential cybersecurity best practices for unions. Learn how to safeguard member data, secu...
Read More >
Union dues are the lifeblood of operations. They fund everything from contract negotiations and memb...
Read More >