Definition of a Help Desk - What is the Purpose of a Help Desk? - Union.dev Insights & Updates
03Sep

Help Desk Definition

03 Sep, 2021 | Help Desk and Ticketing | Return|

A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally. 

A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution

Related

Enhancing Member Communication: Leveraging Technology For Effective Outreach

Enhancing Member Communication: Leveraging Technology For Effective Outreach

Discover how leveraging technology can enhance member communication for unions, driving effective ou...

Read More >
Avoiding Members Spam Filters: Emailing Tips for Unions

Avoiding Members Spam Filters: Emailing Tips for Unions

Effective email communication is crucial for unions to keep their members informed and engaged. Howe...

Read More >
Streamline Your Union’s Job Dispatch with Advanced Software Solutions

Streamline Your Union’s Job Dispatch with Advanced Software Solutions

Union.dev’s innovative job dispatch software simplifies and automates the allocation process, ensur...

Read More >
Revolutionizing Union COBRA Administration: How Advanced Software Solutions Simplify Compliance and Efficiency

Revolutionizing Union COBRA Administration: How Advanced Software Solutions Simplify Compliance and Efficiency

Discover the benefits of COBRA administration software for unions designed to simplify compliance, r...

Read More >
How to Simplify DB Pension Administration for Your TPA

How to Simplify DB Pension Administration for Your TPA

This blog post explains how TPAs can simplify defined benefit pension administration — whether mana...

Read More >
What is a Help Desk?

What is a Help Desk?

What is a help desk? Why should you have a help desk? What are the benefits of using a help desk? Ho...

Read More >

union software and benefits administration by union.dev