Definition of a Help Desk - What is the Purpose of a Help Desk? - Union.dev Insights & Updates
03Sep

Help Desk Definition

03 Sep, 2021 | Help Desk and Ticketing | Return|

A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally. 

A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution

Related

Efficient Taft-Hartley Plan Administration Solutions

Efficient Taft-Hartley Plan Administration Solutions

Imagine a complex ecosystem, one where multiemployer pension plans evolve amidst stringent regulatio...

Read More >
Effective Email Strategies for Union Engagement

Effective Email Strategies for Union Engagement

Effective email communication is crucial for union member engagement. This blog explores proven stra...

Read More >
Mastering Membership Management: Strategic Approaches for Union Growth Online

Mastering Membership Management: Strategic Approaches for Union Growth Online

Explore comprehensive strategies for achieving and sustaining union growth through effective online ...

Read More >
Effortless Remittance Management: Simplify Your Union’s Monthly Submissions

Effortless Remittance Management: Simplify Your Union’s Monthly Submissions

Discover how Union.dev's Employer Portal revolutionizes remittance management for unions, offeri...

Read More >
Modern Taft-Hartley (Defined Benefit Multi-Employer) Pension Plan Administration Software

Modern Taft-Hartley (Defined Benefit Multi-Employer) Pension Plan Administration Software

Union.dev's modern Taft-Hartley (defined benefit multi-employer) pension plan administration sof...

Read More >
Empowering Unions: A Comprehensive Guide to Streamlining Operations with Union.dev

Empowering Unions: A Comprehensive Guide to Streamlining Operations with Union.dev

Explore the transformative capabilities of Union.dev's cutting-edge Union Management and Benefit...

Read More >

union software and benefits administration by union.dev