Definition of a Help Desk - What is the Purpose of a Help Desk? - Insights & Updates | Union & Benefits Administration Solutions | Union.dev

Inside Union Dev

Union Dev's Blog for technology, cloud-computing, modern unions, and member success content.

03Sep

Help Desk Definition

03 Sep, 2021 | Help Desk and Ticketing | Return|

A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally. 

A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution

Related

Efficient Taft-Hartley Plan Administration Solutions

Efficient Taft-Hartley Plan Administration Solutions

Imagine a complex ecosystem, one where multiemployer pension plans evolve amidst stringent regulatio...

Read More >
How to Make Union Enrollment Easier with Your Website

How to Make Union Enrollment Easier with Your Website

Growth of the union is and always will be a primary goal. It facilitates power in your region and gi...

Read More >
10 Advantages of Cloud Software for Unions

10 Advantages of Cloud Software for Unions

Discover the transformative power of Union.dev's cloud software for unions with our exploration ...

Read More >
Modern Union Management: Navigating the Challenges and Opportunities

Modern Union Management: Navigating the Challenges and Opportunities

In today's rapidly evolving workplace landscape, modern union management is more important than ...

Read More >
Your Union Needs a Modern Member Portal

Your Union Needs a Modern Member Portal

Why every union needs a modern member portal and the great new features they have.

Read More >
Low Code Vs. Traditional Code Software - What is Right for You?

Low Code Vs. Traditional Code Software - What is Right for You?

The biggest question we see when selecting a new vendor for union management or benefits administrat...

Read More >