Definition of a Help Desk - What is the Purpose of a Help Desk? - Union.dev Insights & Updates
03Sep

Help Desk Definition

03 Sep, 2021 | Help Desk and Ticketing | Return|

A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally. 

A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution

Related

The Crucial Role of Labor Unions in Advocating for Worker Safety and Health

The Crucial Role of Labor Unions in Advocating for Worker Safety and Health

This article explores the pivotal role that labor unions play in advocating for worker safety and he...

Read More >
Trade Union Software – Managing Membership Has Never Been Easier

Trade Union Software – Managing Membership Has Never Been Easier

As a business manager or union representative, you understand how important it is to have efficient ...

Read More >
Is your union ready for self-administration?

Is your union ready for self-administration?

Covered in the article: The history of pension administration The benefits of self-administration ...

Read More >
How to Make Union Enrollment Easier with Your Website

How to Make Union Enrollment Easier with Your Website

Growth of the union is and always will be a primary goal. It facilitates power in your region and gi...

Read More >
Pension Reporting System Explained in 30 Seconds or Less

Pension Reporting System Explained in 30 Seconds or Less

PRS is a modern cloud-based platform that allows unions or fund offices to bring their pension admin...

Read More >
Best Grievance Management Software for Unions in 2024

Best Grievance Management Software for Unions in 2024

This article explores how digital platforms, like grievance management software, are transforming un...

Read More >

union software and benefits administration by union.dev