03Sep
Help Desk Definition
A help desk is a piece of software used by a central support team within the union, providing support for all aspects of the union, both internally and externally.
A help desk is a centralized tool for managing incoming member issues. A help desk lets you organize and record ongoing member issues and provides a reference point for your member-facing teams. Help desks also let you track efficiency metrics to manage the performance of your member-facing team, things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution
Related
Union.dev simplifies apprentice hour tracking through its intuitive online platform. With real-time ...
Read More >
Hour Bank Benefit Plans represent a tailored approach to providing healthcare and ancillary benefits...
Read More >
Managing COBRA manually is risky — especially for hour bank and multi-employer health plans. Here’...
Read More >
How to Handle Union Dues on T4s for Canadian Locals
Read More >
Covered in the article:
The history of pension administration
The benefits of self-administration ...
Read More >
According to recent studies, over 30% of workers are union members, illustrating the pivotal role un...
Read More >